Contact Us
Got a question about a review, spotted something out of date, or want to flag an issue with one of the sites we cover? We'd rather hear about it than have you rely on a stale page. Here's how to reach Casino Sites and what we're actually able to help with.
How to reach us
The quickest way to contact Casino Sites is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take a little longer during busier periods. Please include the name of the casino or the page you're writing about — it helps us find the right context fast.
What we can help with
- Corrections or updates to information on a casino review — bonus terms, licensing details, or payment methods that have changed
- General questions about how we research and rank the casino sites listed on trapfi.com
- Feedback on your own experience with a listed operator, positive or negative
- Suggestions for casinos or topics you'd like to see covered
- Reports of broken links, outdated offers, or technical issues with the site itself
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means a few things sit outside what we can do:
- We can't access, close, or verify your account at any casino — that has to go through the operator's own support team
- We can't process deposits, withdrawals, or refunds, or intervene in a dispute over a specific transaction
- We can't confirm eligibility for a bonus on our word alone — always check the offer's own terms and conditions with the casino directly before you rely on anything we've published
- We don't provide legal or financial advice about gambling in your state
If you're having trouble with an active account, the fastest route is usually the casino's own live chat or support line, since they can look up your account details directly.
If you're worried about your gambling
If you're reaching out because gambling has stopped feeling like entertainment — you're chasing losses, spending more time or money than you planned, or it's affecting your finances or wellbeing — that's worth acting on sooner rather than later. Our Responsible Gambling page covers deposit and time limits, self-exclusion programs, and links to national support services that can help, regardless of which casino you use.
Before you write in
A few quick checks can save you a reply cycle:
- If your question is about how a specific bonus works, re-read the offer terms on the casino's own site first — wagering requirements, expiry dates, and maximum withdrawal caps vary by promotion and by state
- If it's about how we rate and rank casinos, our About Us page explains our editorial approach
- If it's a legal or terms-of-use question about trapfi.com itself, check our Terms and Conditions page first
Otherwise, just email us. We'd genuinely rather correct an error or hear a concern than have inaccurate information sit on the site.